Your stay, before, during and after.

Travel light! You have a towel kit including 1 bath towel and 1 hand towel per person, 1 bath mat per apartment and shower gel. An additional kit is available on request (optional). Beds are made for your arrival, so there is no need to bring your own sheets.

Yes. At Appart-One, your bed is made for your arrival with firm and soft pillows and a snug duvet. Pillows, blankets, sheets and towels are all provided.

Depending on the configuration: a double bed or a twin bed (two single beds joined by a zip or Velcro) for optimal comfort.

Yes, for children under 2 years old (travel cot). Please contact your Appart-One in advance to check availability and to book.

No. To guarantee your comfort, it is not possible to add an extra bed.

Yes, all kitchens are equipped: crockery, cooking utensils, fridge, hob, microwave, etc.

No, all our apartments are non-smoking. A surcharge will be applied if this rule is not respected.

On our website: Visa and Mastercard bank cards. By phone: Visa, Mastercard and bank transfers.

The “from” prices shown on each city page are starting rates, per apartment and per night. When you book online, the amount shown is the total price of your stay, tourist tax included.

A deposit may be requested on your arrival. Contact your Appart-One for more information.

No. The stay is paid on the day of arrival, before collecting the keys. However, a payment guarantee (an amount held on your card) is mandatory to confirm the booking.

When booking, the total amount may be held on your card. If the guarantee cannot be validated (invalid card, insufficient funds, etc.), Appart-One may cancel the booking. On the day of arrival, the amount is charged, or the guarantee is collected if you do not pay.

No, unless they could not be provided on site.

Yes, with a surcharge per night. Cats and dogs under 30 kg are accepted (maximum 2 per apartment). Category 1 and 2 (dangerous) dogs are prohibited. You must present the rabies certificate (health record book).

No. Minors under 18 must be accompanied by their legal guardian. Any booking or exclusive occupancy by a minor will result in immediate cancellation.

Free accommodation for children under 2 staying with their parents. A travel cot is available (subject to availability, on request in “Special requests”). Free breakfast for children under 6 if the parents have breakfast.

Generally Monday to Friday from 7am to 10am, Saturday and Sunday from 8am to 10am. Check the times for your residence.

Check-in is from 3pm to 8pm, check-out by 10:30am. If you arrive after 8pm, let reception know in advance to arrange the details.

Yes. Reception is reachable 24/7, but an arrival after 8pm must be announced in advance: contact reception to arrange your arrival.

Yes. A phone number is displayed at reception and a member of staff is available for all your requests.

Contact your Appart-One quickly: direct line shown on the residence page, or the website contact form.

The invoice is issued automatically at the end of your stay. For any questions, speak to reception on site or to your booking partner.

TV, internet access, breakfast (optional paid extra), apartment cleaning, laundry, parking… (depending on each Appart-One).

Online 24/7: real-time availability and secure payment. By phone 7 days a week (the establishment’s number, no surcharge). Special requests (baby cot, pet, arrival time…) go in the “Your message” field of the booking engine, or by phone.

Yes. From 5 apartments on the same dates, our team needs to approve your request first. Contact the residence or our advisers before booking: we will confirm availability and the applicable terms.

Check your spam folder. If you cannot find anything, contact the establishment directly.

After booking, keep your transaction number and the confirmation received by email, then present them on arrival. They contain the directions, the times and the phone number of the residence.

You will need to deal directly with the relevant partner platform (Booking, etc.) and not with Appart-One, as the booking was made through them.

If you were satisfied, please leave a review on Google Maps or Tripadvisor for your Appart-One residence. For a complaint, a forgotten item or an invoice, contact your Appart-One residence directly: through the website contact form, or on the residence's direct line shown on its page.

Yes, a concierge is always present on site. In case of any problem, a phone number is displayed at reception and a staff member remains reachable. If you arrive after 8pm, let reception know in advance to arrange your check-in.